Price Performance. Negotiating High Value Service Agreements.

Individually negotiated service agreements can result in inconsistencies in pricing & service.

As part of the ongoing support to one North American client, AWL compared 13 existing Building Automation service agreements for similar facilities and supposedly delivering the same requested level of service. These contracts had been negotiated individually at each facility with a chosen local provider. AWL alerted our client to significant inconsistencies in pricing and service delivery. We also uncovered that one provider was servicing two similar facilities but had quoted double the price for ½ the service level. AWL developed a standardized template which is now used across their organization. With AWL support, contracts were re-negotiated individually with chosen local providers. The client now benefits from consistency, optimum pricing and much improved service levels. Furthermore the improved agreements now support corporate Energy, Water and Sustainability goals. BAS Service Providers indicated that the AWL adopted process and template should serve as a BEST PRACTICE for the industry.